NOTE: It is preferable to send the template with an extra personalized email, you can add more information or delete some of them. In this way we can provide the client "what customer wants to hear" and not giving more details that can make the customer a angrier.
Dear NAME affected by COVID-19, the logistics update will be delayed. Your package has been sent; sometimes it does not update in time. Kindly wait patiently, your order will update soon! The tracking should be more advanced than it appears, in most of the cases the tracking update when the customs clearance has been successful in the delivery.
Your order is on it’s way, please we ask you to be patient with your order, since we had problems with the delay of some shipments. We apologize for the inconvenience, we hope you understand that the shipments are delayed due to the situation in these moments that it isn’t the best, but we try our best to make your order arrive as fast as possible.
Too many cargo flights are cancelled due to the COVID-19 situation, but please do not worry, the parcel is still on the way to you!
We ask for your patience in your order and apologies for the delay, your order is on the way, no worries. Already notify our distributor about the delay, in this way your order will be pushed.
Shipping time may be delayed or changed according to the coronavirus outbreak. We will try our best to get the order to you as soon as possible.
Thank you for your understanding and patience.
Here you can track your order in real time
GLOBAL TRACKING: ( URL )
POST OFFICE: ( URL )
If you have any problems with the links we send will send you the tracking number:
Please enter the tracking number: (TRACKINGNUMBER)