NOTE: It is preferable to send the template with an extra personalized email, you can add more information or delete some of them. In this way we can provide the client "what customer wants to hear" and not giving more details that can make the customer a angrier.
Dear NAME no worries, your order is on its way and in perfect conditions. Kindly wait patiently, it seems you are really worried about your order and we perfectly understand it, we are here to help you in anything
We already contacted our support team and your order already arrived to your country, waiting for customs clearance to make the tracking update.
Personally, I understand the frustration you could be going through.
Hope you understand, the situation at this point due COVID-19, we do not want to blame the virus for the delayed order but it’s a big factor.
We appreciate the opportunity you gave us to be part of NOEVOM, we are deeply sorry for the inconvenience caused, hope I have been able to explain the situation your order is passing through, I will call our distributor to push the order and make you pass the best experience with us, we can assure you’ll love our clothes.