Dear NAME we are really sorry to hear that. Your order has been shipped in our faster shipping method.
Please take a look at your order tracking details:
Tracking: ( URL )
Tracking Number: ( NUMBER )
At this moment we are not able to make you an exchange, why?
Your order has been shipped since days ago, when your order arrives we can proceed to return the item(s) for free. We can not cancel any order if it has been shipped.
The order has been shipped and we are not able to stop the package, it is already on the cargo flights. When your order arrives you can return the item for an exchange.