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DISPUTE (2 templates)

 

DISPUTE STRIPE Template: 

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Dear NAME,

We received a dispute from you according to your order, the cause of the dispute mentioned by your bank that you do not recognizing the $ QUANTITY USD payment at noevom.com store.


We ask you please, that in order to proceed with the order and keep everything well in call your bank and mention them that you recognize the payment you made at noevom.com site.


Why? If you do not call your bank and clarify them about your purchase, we would not be able to proceed with your order and it will be hold at customs.
We would appreciate if you call your bank, and mention that you actually recognize your purchase at noevom.com store, and to kindly proceed to cancel the open dispute, as well please ask your bank to send you a proof of the dispute cancelation.


Otherwise if the dispute does not result canceled we would not be able to proceed with your order and generate a fraud prevention investigation.
After you completed the steps we will receive a bank cancellation dispute notification instantly, and we will proceed with your order as soon as possible!
Deeply appreciate for understanding,

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DISPUTE PAYPAL Template: 

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Dear NAME,

We received a dispute from you according to your order, as a brand we want to bring our customers the best experience possible.

Our team apologize for the inconvenience caused and for not bringing you the best experience possible, we would like to know in a more detailed way why did you open a dispute at PayPal? This would help us to improve and provide our customers the best experience possible and have more happy customers in a future. 


If you have any inquiry please let me know, my name is Erika and your case ID is #00360655.


Thank you for your time, I await for your answer. Have a great day & stay safe!

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