TEMPLATES in this page:
Client wants to cancel the order in processing time:
“You need to avoid making reimbursements, that is why we have different option to apply in our clients to avoid the refunds¨
The customer is searched according to the data that the customer provided in Shopify Customer information is viewed and rectified.
* In Shopify go to Aliexpress and if the order has not been shipped yet, you can cancel it instantly through AliExpress.
* The supplier is contacted to cancel the order.
RECTIFY IF IT IS ONLY ONE PRODUCT THAT YOU WANT TO CANCEL OR THE WHOLE ORDER, SINCE SOMETIMES THE CUSTOMER ONLY WANTS TO CANCEL A PRODUCT AND IF SO YOU CANNOT CANCEL THE ORDER DIRECTLY, YOU HAVE TO MENTION TO THE SUPPLIER THAT THE CUSTOMER NO LONGER WANTS THE PRODUCT . AND WHAT WILL GIVE YOU A REFUND ONLY ON THE PRODUCT YOU NO LONGER WANT.
Example: (ORDER NUMBER) (CUSTOMER'S EMAIL) (CONTENT) Dear, please cancel this order, our client no longer wants the items. Thank you!
* On the AliExpress order page to cancel the order in the order page: it may appear as "Cancel" "Request an order cancellation" at the top of the AliExpress order.
There are times when the option to cancel the order is not given in the options like in here:
So you have to wait for the supplier if you can cancel, stop the order for a refund. *
* IF THE ORDER COULD BE CANCELED, DO THIS:
Send the template Refund Options
The template is sent to the customer mentioned above with additional text and the customer's response is awaited if he wants to make an exchange or a refund or continue with the order.
IF the customer requests a refund
the steps for a refund are done. A 5% fee is charged.
If the client requests a change
The steps of a change are used and the 10% discount is applied (no invoice is sent)
If the client asks to continue the order
it is continued and the 10% discount is applied
You mention me (Manager Email) (Manager Phone Number) (Monday.com) to me to be able to reorder the product that the client mentions to be sent again.
Since the order needs to be reordered, you need to mention (Manager Email) (Manager Phone Number) (Monday.com) to reorder the products that the customer wants.
IF IT DOESN'T GIVE YOU THE OPTION TO CANCEL THE ORDER
IF THE SUPPLIER CANNOT CANCEL THE ORDER:
Template Return but Shipped needs to be sended to the client.
Mention de client that the order cannot be stopped since it has been shipped and no changes can be done but he can reorder the item with a 10% discount with the code (NOEVOM10), as well as he can return the item when it arrives for a full refund.