Client wants to modify the address but the order has been shipped in processing time.
It must be within 1-2 days of processing, (processing may take less time)
If a tracking number has already been generated, it is very likely that the time to make changes is up.
Once the client sends you the location they want to change, this needs to be done:
1. Copy the address of the client that I send you
2. It is sent to the supplier specifying the AliExpress order number and the client's email, putting that please change the address, copy and paste the new address that the client sent you.
3. You send him the message
Finally, you will have to return the next day to the conversation with the seller and verify what they told you, and send that information to the client.
(If it says that it can no longer make any changes you will have to do the steps below)
IF the processing time has expired, (changes can no longer be made) needs to make some different steps explained below.
You verify that the changes cannot be made flat. You send the client:
“We are not able to make any changes at this point but when the order arrives to your location you can call the post office to make the changes. “I will send you the post office phone number when the order arrives to your location.
What you are going to have to do is write down this order and check it day by day until it reaches your location, that is, the package arrives in your country.
Once it arrives in his country, you mention that he can now contact/call the post office to change his address.
You provide the link to the post office and their contact information. (phone number, email address)
If it have already arrived in our clients country but you do not know the contact post office or you cannot track in the post office with the tracking number provided.
You send the provider:
No. AliExpress order, client email, Dear, my client wants to change the address, please provide me the post office phone number, and the actual tracking number of the post office to track it
Here the address as well if you are able to make the changes: YOU PLACE THE ADDRESS
Finally, you will have to return the next day to the conversation with the Seller and verify what they told you, and send that information to the client so that they can dial and their tracking number. (It should be clarified that there are times the provider sends you a different tracking number, that is the one you have to send to the client)