SUPPORT TEAM

Welcome to NOEVOM!

Before answering an email, has to be rectified if there has not been any past conversation with a customer 

 

Basics:

 

 

Aliexpress FAQ (Needs to be readed) 

 

 


Most recent questions from our customers:

Q1: Check order status

A: You can check your order confirmation with the shipping information after the processing time in your email.

(Recently, the order volume increased a lot, so the recent order processing time is 2-5 business days. We understand how important it is for you to receive your order and the burden of these delays is weighing heavily on us. Please rest assured that we are working diligently to get orders out every single day.)

How to solve it?

  

 

Q2: Cancel order


A: Please leave your order number, we will solve it for you as soon as we receive the message, but if your package has been sent, we cannot cancel your order.

How to solve it?

 

 


Q3: Modify the order (modify color, size, item, address, etc)


A: Please leave your order number and the specific information that you want to modify, we will solve it for you as soon as we receive the message, but if your package has been sent, we cannot modify your order.

How to solve it?

  • If client wants to modify the address: It can be modified if the processing time does not exceed the 1-2 processing days (It needs to be confirmed in aliexpress order page, needs to appear in ¨Processing¨) Needs to contact the seller to change the address my messaging him via aliexpress messages. 

 

 


Q4: Return


A: Please make sure you meet the following conditions:

①Merchandise must be returned within 15 days of receipt.

②Merchandise must be unworn and unwashed.

③Merchandise must have all original tags attached.

If you meet these conditions, please contact our email at support@noevom.com, stating the reason for return.

How to solve it?

 



Q5: Problems with logistics


A: Your logistics may be stagnant due to customs inspections or some other reasons, which may be normal or not.

How to solve it?

  • Order exceeds more than 7 days with no updates: Contact the seller ask him to push the order in Aliexpress (Answer the client with kindness) (Some delay templates can be used). 

 

 


Q6: Parcel problem (missing product, wrong size, wrong color, quality problem)


A: Please leave your order number and some pictures that can prove your problem, then we will solve it for you.

How to solve it?

 

 

 

Q7: The tracking says the order exceed the 80-90 or more days of shipping time.

How to solve it?

- Contact the seller (Let seller know) and open a dispute in aliexpress for a refund (follow up). 

Contact the client and let him know we can help him resend the order in our fastest shipping method. (Copy and paste in the email the clients address and ask him to confirm it) because we are going to resend the order. After confirming it please let the quality department know.

NOTE: We never let the client decide for a refund or resend, is always preferable for us in all the cases to resend the order BUT if client do not want items to be resend and asks for a refund, refund client. 

 

 

 


The NOEVOM customer service team will provide you with quality service as soon as possible.


Note: Extra customer care information/template external blogs: 

 

Extras